Predictable, proven, reliable services focused on customer success.
At Blue Mountain, the comprehensive Value Assurance Program leverages our experience with hundreds of implementations to assure an on time and on budget project. Our services include implementation services, customer success, product training, support, and technical advisory for top-notch assistance.
We meet you where you are, and offer exactly what you need, precisely when you need it. With the Blue Mountain Value Assurance Program, you get continuous support for your evolving solution, ensuring success throughout your journey.
Blue Mountain follows a structured approach to managing your EAM System of Record implementations. The process follows 5 implementation stages: (1) Planning & Analysis, (2) Design, (3) Development & Testing, (4) Deployment, and (5) Outcome realization.
Customers benefit from:
On-budget execution: No hidden costs, no surprises—just a clear, predictable investment with full transparency.
A confident rollout: With 35 years of experience, 1000+ successful deployments, and a well-defined methodology, we ensure a smooth transition with minimal to no operational downtime.
We offer a tried-and-tested onboarding process that has been successfully implemented hundreds of times, allowing you to start using RAM system immediately.
Support when you need it, how you need it.
The Customer Success team is your trusted advisor—helping optimize use, accelerate ROI, and build long-term value from our solutions. Evolving with you – today, tomorrow, and beyond.
Personalized Partnership – Build strong, collaborative relationships centered on your unique needs and long-term success.
Dedicated Advocacy – Act as your voice within our organization, ensuring your priorities are heard and addressed.
Continuous Engagement – Stay connected through regular check-ins, guidance, and shared goals to foster lasting trust.
Blue Mountain University provides the comprehensive training your team requires, building the knowledge and skills to use and sustain Blue Mountain RAM while tailoring it to your business needs.
Dedicated team of experts to help you implement industry best practices for EAM, CMMS and CCMS activities.
Direct Analyst Access: Work directly with dedicated, experience Blue Mountain PEAK and Advanced Services analysts.
On-Demand Services: Request help to support your training, configuration, admin updates, data cleaning & analysis, report validation.
Simplified Engagement: No complex scoping or coordination across departments
Professional Service Hours At Your Convenience: Hours of Blue Mountain analyst time, packaged for your project needs.
