The PEAK subscription gives your team on-demand access to Blue Mountain experts—empowering you to optimize RAM, stay compliant, and drive continuous improvement with ease.
PEAK is Blue Mountain’s professional services subscription program, designed to help GMP-regulated teams get more value from their Blue Mountain RAM investment. Instead of managing one-off SOWs or project quotes, PEAK subscribers purchase time blocks they can use flexibly across training, configuration, SOP development, monitoring, and reporting needs.
From R3 to R4 environments, PEAK gives you access to RAM specialists who can streamline workflows, configure custom fields, create validated reports, or train your staff on best practices—all without delays or red tape. It’s a cost-effective, scalable way to keep your system optimized and your team confident.
Use purchased time blocks across any support category
Get expert instruction on assets, workflows, vendors, and more
Customize fields, workflows, queries, and user roles
Track schedules, investigate NCRs, and maintain data integrity
Modify existing reports or create new ones with feasibility checks
Create clear, compliant work instructions aligned to your procedures
Category |
RAM R3 |
RAM R4 |
Training |
· Asset Induction and Best Practices Training · Event/Schedule Workflow Optimization · Work Record and Spare Part Management · Vendor and Personnel Record Training · Customized Content Development |
· Best Practice Workflows for Asset Enrollment · Event and Work Record Management · Vendor, Personnel, and Request Management Training · We offer comprehensive training across all available features and record types within your system. If it’s in your RAM environment, we can train your team on it. |
Configuration Services |
· Custom Workflow creation/existing workflow enablement and record type adjustments · Custom Field Additions · Data cleanup and hierarchy development · Picklist and query configurations · User management and access rights |
· Workflow management · Automation settings and notifications · Workspace customization and query creation · Custom field additions
|
Monitoring Services |
· Schedule and data integrity monitoring · Non-conformance report (NCR) tracking |
· Schedule and data integrity monitoring · Non-conformance report (NCR) tracking and data investigations |
SOP Development |
· Work instruction documentation aligned to customer procedures | · Work instruction documentation aligned to customer procedures |
Report Updates |
· Modifications to existing template reports · Deployment of optimized reports to the cloud |
· Modifications to existing template reports · Deployment of optimized reports to the cloud |
New Report Creation |
· Feasibility assessments · Report validation and deployment |
· Feasibility assessments · Report validation and deployment |
